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Factors That Determine How Soon a Hotel Business Starts Attracting Customers

Some hotel businesses start attracting customers as soon as they open their doors. Other hotel businesses end up taking a while, before starting to attract customers. We are keen on identifying the factors that determine how soon a hotel business starts attracting customers.

It turns out that the first factor that determines how soon a hotel business starts attracting customers is its location. If the hotel is located in a strategic location, it becomes just a question of time before customers see it and start consider it as a place they should patronize.

The second factor that determines how soon a hotel business starts attracting customers is its prominence: in terms of how visible it is to prospective customers. A hotel may be in a good location, but if it is not prominent, then it could just as well be hidden under a cliff. Prominence in terms of things like signage can also be of help here. Simply put, the prospective customers should be in a position to see that there is a hotel there in a manner that is striking.

The third factor that determines how soon a hotel business starts attracting customers is its business model. If, for instance, the hotel business is a highly priced establishment in a place where people’s earnings are low, it may be quite a while before it starts attracting customers.

How to Avoid Resentment from the Suppliers When Running a Hotel Business

One of the things you really need to avoid, when running a hotel business, is a situation where you end up causing suppliers to be resentful. There are several things you can do to avoid resentment from suppliers when running a hotel business.

The first thing you can do, to avoid resentment from suppliers when running a hotel business is seeing to it that the suppliers are always paid for their deliveries in a timely manner. An ideal scheme would be where the supplier gets cash on delivery. If this is impossible to effect, the supplier should at least be paid on a regular basis, in order to maintain motivation. The mode of payment used should also be one that ensures convenience on the part of the supplier: not one that forces the supplier to wait for weeks as money is processed.

The second thing you can do, to avoid resentment from suppliers, when running a hotel business, is seeing to it that the suppliers are paid adequately: that is, the suppliers are not underpaid for what they sell you.

The third thing you can do, to avoid resentment from suppliers, when running a hotel business, is seeing to it that the suppliers are not treated in a patronizing manner.

Three Methods You Can Use to Make Decisions On Which Hotel Staff Members to Promote

Making decisions on which hotel staff members to promote is not easy. There are, ultimately, three methods you can use, to make decisions on which hotel staff members to promote.

The first method you can use, to make decisions on which hotel staff members to promote, is that in which you subject the candidates for promotion to interviews. You can even have outsiders taking part in these interviews: under the understanding that you will ultimately take the people who perform well, whether those are internal candidates or outsiders.

The second method you can use, to make decisions on which hotel staff members to promote, is that in which you subject the candidates for promotion to objective examinations. Under this scheme, you simply give the promotions to those who ultimately score the highest marks: regardless of any other considerations.

The third method you can use, to make decisions on which hotel staff members to promote, is that in which you base those decisions on the regular staff appraisals. These could be formal appraisals. These could also be informal appraisals: where you just watch the staff members at work, observe those who are working well, and make decisions to promote them when higher positions arise.

Prince February 23, 2014 Leave A Comment Permalink

Receiving Feedback From Hotel Clients

As a person running the hotel business, it is very important for you to know what your clients think about the services you offer. This is where the issue of receiving feedback from hotel clients thus comes in.

You can have a phone number that is prominently displayed, for clients to raise any complaints they have, and to give any other form of feedback they want to give. This is the most straightforward model to use, and it is one that works very well: because pretty much everybody can use a phone.

You can, alternatively, have a person ‘live on site’ whose work revolves around receiving feedback from clients and trying to make sense of it.

Yet another approach would be that of setting up an email address for the purpose of receiving feedback from the hotel clients. Surely, the www.gmail.com setup process doesn’t take too long, yet through it, you can create an efficient Gmail account through which you can be receiving complaints or other forms of feedback from the clients to your hotel.

At yet another level, you can opt to use the power of social media: like where you set up a Facebook or Twitter page where you get to interact with clients, receiving the feedback from them.

Prince February 11, 2014 Leave A Comment Permalink

Mechanisms for Receiving Hotel Bill Payments

When setting up a hotel business, one thing you have to give a lot of consideration to is the issue of establishing mechanisms for receiving hotel bill payments from clients. It emerges that there are at least three mechanisms you can use to receive hotel bill payments.

Firstly, there is the option of receiving hotel bill payments in cash. This mechanism is often used in low-end hotel establishments: where the bills dealt with tend to be quite low.

Secondly, there is the option of receiving hotel bill payments through checks. This mechanism is falling out of favor, as more and more people find the usage of paper checks inconvenient. Still, there are folks, especially the older ones, who have a lot of love for the paper checks: hence their usage when making payments for hotel bills.

Thirdly, there is the option of receiving hotel bill payments through plastic money. This is where, for instance, the folks who want to pay their hotel bills can do so using their credit cards. Those who can’t get a hold of credit cards can pay the bill using debit cards. This is the increasingly popular mode of payment, as more and more people become awake to the convenience availed by plastic money.

Prince February 2, 2014 Leave A Comment Permalink

Two Things That Can Make a Hotel Business Stop Being Profitable

The objective of everyone who sets up a hotel business is to make a profit. There are, however, two things that can make a hotel business stop being profitable. Those are, conversely, things that anybody in the hotel business should always be on the lookout for, and things that everybody in the hotel business should be avoiding.

The first thing that can make a hotel business stop being profitable is if the establishment stops attracting clients, leading to reductions in revenues.

The second thing that can make a hotel business stop being profitable is if the establishment’s costs go too high up. In the final analysis, the hotel business is one that requires very careful cost management, if it is to be successful. Actually, keen cost management is not just essential for the hotel business, but also for any other business. You’d still need to manage costs carefully if, for instance, your business was that of developing gmail.com apps for deployment by www.gmail.com users – that is, the people who make use of Gmail functionality in their day to day communications. You’d still need to ensure that what is going out, in terms of costs, is less than what is coming in, in terms of profits, in order to ultimately make a profit.

Prince January 15, 2014 Leave A Comment Permalink

Categories of People a Hotel Operator Has to Strive to Satisfy

The nature of the hotel business is such that the person running it has to strive to satisfy many categories of people.

Firstly, the hotel operator has to strive to satisfy his or her clients. This generally means giving them their monies’ worth. It may also mean setting up a system through which clients who are not entirely satisfied can voice their dissatisfaction. That can be something as simple as an email account based on the Ymail.com interface, which as per this Ymail description, is rather easy to set up. It can also mean setting up a phone line that dissatisfied customers can be calling.

Secondly, the hotel operator has to strive to satisfy his or her suppliers. This means treating them decently, paying them on time, and generally being mindful of their respective businesses’ wellbeing. The suppliers are, admittedly, the easiest group to please, because so long as they are paid on time, they tend to expect very little else. But you should go the extra mile.

Thirdly, the hotel operator has to strive to satisfy his or her employees. This can be tricky. Getting the employees to be satisfied may mean paying them reasonably well.  Getting the employees to be satisfied may mean giving them adequate off-days. Getting the employees to be satisfied may mean seeing to it that they are not treated harshly by their supervisors.

Prince December 28, 2013 Leave A Comment Permalink

Five Obligations That a Hotel Owner Has to His Employees

Any hotel owner has certain obligations to his employees.

The first obligation that a hotel owner has to his employees is the obligation to ensure that the employees are well paid. It can be a huge pity when we end up in a situation where the employees have to partially depend on food relief from the state social agencies yet they are working for him or her, on account of being underpaid.

The second obligation that a hotel owner has to his employees is the obligation to ensure that the employees get adequate rest.

The third obligation that a hotel owner has to his employees is the obligation to ensure that the employees have a chance to advance, professionally. Of course, the hotel owner has no obligation to ensure that the employees take the chance.

The fourth obligation that a hotel owner has to his employees is the obligation to ensure that the employees are well taken care of when sick. This may necessitate investment in health insurance.

The fifth obligation that a hotel owner has to his employees is the obligation to ensure that the employees have a chance to live decently upon retirement. This may necessitate putting some money for them in 401(K)s and other such things.

Prince December 13, 2013 Leave A Comment Permalink

Examining the Major Determinants of Hotel Profitability

At the most fundamental level, there are two things that determine hotel profitability. We will be shortly proceeding to look at those two things, and to understand how exactly they determine hotel profitability.

The first major determinant of hotel profitability is the ability of the establishment to attract clients. We have a situation where, in most cases, hotels that end up having to close business do so on account of being unable to attract clients. To attract clients to a hotel, you first have to let the targeted clients know that the hotel in question exists. Then you need to demonstrate to them that the hotel in question is capable of offering them the experiences they yearn for, in terms of hospitality. You have to deliver on the promises you make.

The second major determinant of hotel profitability is the ability of the establishment to control costs. The nature of the hospitality business is such that it can be very costly to run. You can, subsequently, end up in a situation where you are making a lot of money, but where all the money is going back to the business: meaning that, in the final analysis, you end up making a loss.

Prince December 5, 2013 Leave A Comment Permalink

Exploring the Two Key Categories of People Who Earn Their Livelihoods in Hotels

The people who earn their livelihoods in hotels fall into two key categories.

The first key category of people who earn their livelihoods in hotels is that of folks who are involved in the actual provision of hospitality services to the customers/clients. Here, we are looking at the front office staff (the receptionists), the chefs, the room keepers, the security people and so on. Some, like the security people, don’t get to deal with customers directly in most cases, but they nonetheless provide a service directly to the customers: hence their inclusion in this category.

The second key category of people who earn their livelihoods in hotels is that of folks who are involved in support roles: that is, folks who provide support to the others who are directly involved in the provision of hospitality services to the customers/clients. The folks in this category don’t actually deal with clients directly. But they support the folks who deal with the clients directly. Here, we are looking at the hotel accountants, the hotel IT staff members, the hotel administrators and so on. The supportive roles they play are important, because thanks to them, the folks who are directly involved in dealing with clients/customers are facilitated to concentrate on those core service provision functions.

Prince November 29, 2013 Leave A Comment Permalink

Things Likely to Determine the Ease With Which You Get Work in the Hotel Industry

Certain things are likely to determine the ease with which you get work in the hotel industry.

The first thing that is likely to determine the ease with which you get work in the hotel industry is the level of skills you have. For instance, if you are a top notch chef, things may be easier for you than for a person looking for unskilled work in the industry.

The second thing that is likely to determine the ease with which you get work in the hotel industry is your level of experience.

The third thing that is likely to determine the ease with which you get work in the hotel industry is your current employment status. You are more likely to get work if you are currently employed, as opposed to if you are currently unemployed, and probably relying on New Jersey Unemployment claims obtained at www.njuifile.net (assuming that you are a resident of New Jersey).

The fourth thing that is likely to determine the ease with which you get work in the hotel industry is the nature of connections you have in the industry. The truth of the matter is that many jobs are not advertised: they are filled through internal informal channels, like where employees already working in the industry are asked to ‘recommend’ people they know for recruitment.

Prince November 16, 2013 Leave A Comment Permalink

Examining the Major Operational Costs You are Likely to Incur When Running a Hotel

Running a hotel can be expensive. There are several types of operational costs that you are likely to incur when running this sort of an establishment.

Firstly, when running a hotel, you are likely to incur considerable costs paying for utilities. These are things like power bills, water bills, gas bills and so on.

Secondly, when running a hotel, you are likely to incur considerable costs paying salaries.

Thirdly, when running a hotel, you are likely to incur heavy costs paying rents. This is assuming that you operating from rented facilities.

Fourthly, when running a hotel, you are likely to spend quite a bit of money paying the various suppliers.

Finally, when running a hotel, you are likely to find yourself spending quite tidy sums of money catering for the various miscellaneous costs. If, for instance, you use computers in the establishment, chances are that you will occasionally require IT support, which you may obtain remotely, through systems like the one at www.logmein123.com. Before going for such remote rescue service, you will have carried out due diligence, to avoid being a victim of the logmein123 scam. But ultimately, it is a service you will have to pay for, and although the individual payments may be small, over time, they do add up.

Prince November 11, 2013 Leave A Comment Permalink

Three Relationships You Have to Manage Extremely Well When Running a Hotel

At some level, running a hotel can be seen as an endeavor that essentially revolves around managing relationships.

One relationship you have to manage extremely well, if you are involved in running a hotel, is with your employees.  If this relationship is to remain in good condition, you need to ensure that the employees are paid their rightful wages, and on time. That may necessitate partnering with a company like ADP, which offers the iPay ADP service (through which you can check your income online) once you manage to login: all for the sake of your valuable employees’ convenience. Beyond that, you need to ensure that the supervisors don’t deal with the employees in a highhanded way.

The second relationship you have to manage extremely well, if you are involved in running a hotel, is with your suppliers. If this relationship is to remain in good condition, you need to ensure that the suppliers are paid in good time, and that they are dealt with in a respectful manner.

The third relationship you have to manage extremely well, if you are involved in running a hotel, is with your clients. If this relationship is to remain in good condition, you have to ensure that the clients get their money’s worth, in terms of hospitality services.

Prince November 6, 2013 Leave A Comment Permalink

Three Ways In Which Hotel Employees Can Give Feedback About Their Schedules

It is a well established fact that hotel employees are likely to synchronize well with their schedules if they are involved in the creation of such schedules. One aspect of involving employees in the creation of the schedules is that of collecting their feedback. And as it turns out, there are some three ways in which hotel employees can give feedback about their schedules.

The first way in which hotel employees can give feedback about their schedules is through their supervisors. In an ideal system, the supervisors are not supposed to act as tough taskmasters, but rather, as the links between the hotel employees and their employers, especially on matters like work scheduling, conflict resolution, compensation and so on.

The second way in which hotel employees can give feedback about their schedules is through the regular departmental meetings.

The third way in which hotel employees can give feedback about their schedules is through the Internet. A portal can be set up, to facilitate this sort of interaction. The said portal can be structured along the lines of the Macys employee connection website, which is also referred by some people as the In Site Macy portal. A textbox can be provided, where employees can be allowed to give their feedback whenever they receive any new schedules.

Prince November 2, 2013 Leave A Comment Permalink

Understanding the Major Hotel Ownership Models

As most of us make use of the hospitality services offered by hotels, one question we keep on asking ourselves is as to who owns these establishments. In order to be in a position to answer that question, we need to have some understanding of the major hotel ownership models.

The first hotel ownership model is that in which the hotel is owned by a sole proprietor. The fellow simply marshals his or her savings, and perhaps tops them up with a loan, to establish a hotel somewhere. Admittedly, the number of (major) hotels owned under this model nowadays is very small.

The second hotel ownership model is that in which the hotel is owned by several people, under a partnership. So several people come together, and after fulfilling the various requirements under corporate law, they proceed to pool resources in order to establish a hotel (which they can then register on a site like the one that is described here).

The third hotel ownership model is that in which the hotel is owned by a company. In this case, a company is formed, then people contribute money (under the auspices of buying shares in the company), with the money hence collected being used to finance the establishment of the hotel.

Prince October 29, 2013 Leave A Comment Permalink

Setting Aside Money to Maintain Hotel Vans

Hotels often need to buy or lease vans, for use in day to day operations. When buying or leasing such vans, it becomes necessary to also set aside some money for the maintenance of the vehicles.

Some money should be set aside for fueling the vans. Most people tend to be aware of the need for this provision – though they tend to be overoptimistic about the vans’ fuel consumption efficiencies: often leading to situations where the sums of money set aside for fueling the vans turn out to be rather too little.

Some more money should be set aside for servicing the vans, as need arises. Here we are looking at both the regular scheduled service, as well as the emergency servicing, or repair work, which becomes necessary when the vans break down unexpectedly for whatever reason. With the respect to the latter, you have to keep it in mind that the vans do at times require costly spare part replacements: hence the need to set aside huge sums of money.

At yet another level, it makes sense to set aside money to insure the vans. Related to this insurance provision is a legal provision, to pay ticket fines that may be incurred by the van, at portals like www.njmcdirect.com.

Prince October 22, 2013 Leave A Comment Permalink

Exploring the Two Major Objectives in Social Media-Based Hotel Marketing

Social media-based hotel marketing has two major objectives.

The first objective in social media-based hotel marketing is that of getting new customers/clients. This may seem hard, but you have to remember that in any marketing undertaking, you work with the assumption that you will be dealing with folks who are looking for whatever you are offering. So as a marketer, you just have to complete the loop: by presenting them with it – and the deal is sealed.

The second objective in social media-based hotel marketing is that of retaining the customers/clients who have already been attracted.

If you get social media-based hotel marketing right, you can end up being a very highly desirable employee. You notice, on sites where job vacancies are advertised, that folks with real, provable social media optimization  (for business) experience are in great demand. An example of a site where job vacancies are often posted (directly by the employer) is the 88sears site, which is accessible at 88sears.com for both guests and insiders with 88sears login credentials. Such sites are relevant, because you can use them to keep tabs on the emerging trends in the job market: like the one we are making reference to here: where folks who can leverage on social media are in great demand.

Prince October 17, 2013 Leave A Comment Permalink

Simple Strategies for Hotel Marketing

Having set up a hotel establishment, one of the key challenges you will have to tackle is that of marketing it (so that you can get clients to use the facilities in it).

One strategy for hotel marketing would be that of online advertisements. It should be easy for you to advertise the hotel online. Surely, if folks like those who sell credit cards like the ones you can access at the citicards.com sign in page manage to do their marketing online (and quite effectively), then it shouldn’t too hard for you to market a hotel establishment online.

Another strategy for hotel marketing would be that of print media advertisements.

Yet another strategy for hotel marketing would be that of mass media advertisements. These are ads in the radio and the TV. Such ads can, however, be expensive: which means that before investing in them, you need to ensure that you do your due diligence well.

While doing all this advertisement work, you should meanwhile ensure that you have systems in place, at your hotel, to ensure that you deliver what you promise. A commonly made mistake is that of advertising, and thus attracting many clients, only for them to end up getting disappointed with what they find once they get to visit the establishment.

Prince October 13, 2013 Leave A Comment Permalink

Three Strategies Used by the Leading Hotels to Get Good Room Service Professionals

One of the challenges that the managers of the leading hotels have to deal with is that of getting good room service professionals.

The first strategy used by the leading hotels to get good room service professionals is that of undertaking the training of such professional in-house. Here, the hotels simply pick ordinary folks from the street, teach them about room service techniques, and proceed to deploy them. The good thing with this approach is that the hotels that use it end up with extremely loyal room attendants.

The second strategy used by the leading hotels to get good room service professionals is that of poaching such qualified professionals from other establishments. To succeed in this, the hotels typically only have to offer the targeted professionals better propositions, in terms of employment terms. This can be something as simple as promising to be paying them more conveniently, and in a timely manner, using, say, direct deposit. This can be via a money card like the one you can read more about at www.walmartmoneycard.com/login.

The third strategy used by the leading hotels to get good room service professionals is that of headhunting the best students (in the room service discipline) from the leading hospitality colleges, and then proceeding to deploy them after brief induction.

Prince September 30, 2013 Leave A Comment Permalink